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Contact Us

We're here to help. Reach out for support, billing questions, or general enquiries.

Email Support

For all enquiries including account and billing

support@hellogenz.online

WhatsApp Support

3-Year Plan holders only

Priority support via WhatsApp is included with the Verified 3-Year Plan. You will receive the WhatsApp contact after your purchase is confirmed.

Response Times

Email (general)1–3 business days
Email (billing)1–2 business days
WhatsApp (3-Year)Same day

Send a Message

This will open your email client. You can also email us directly at support@hellogenz.online

Billing queries: Since payments are processed by Paddle (our Merchant of Record), for billing disputes or invoice requests you can also contact Paddle directly at paddle.com/support.