Privacy Policy
Last updated: April 20, 2026
HelloGenz ("we", "our", or "us") operates the platform at hellogenz.online. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and your rights. By using our platform you agree to this policy.
1. Data We Collect
Account & Profile Data
- •Username and email address
- •WhatsApp number (stored without country code, used for brand contact)
- •Country (Pakistan or Philippines) and province
- •Social media platform handles (Instagram, TikTok, YouTube, etc.)
- •Profile photo, bio, niche, follower tier, and hire cost range
- •Languages spoken and how you heard about HelloGenz
Usage & Technical Data
- •IP address, browser type, device type, and operating system
- •Pages visited, referrer URLs, and time spent on pages
- •Profile view counts (anonymised)
2. How We Use Your Data
- •Create and manage your public influencer profile at hellogenz.online/username
- •Enable brands to discover and contact you via WhatsApp
- •Provide customer support
- •Improve our platform and detect fraud or abuse
- •Comply with applicable UAE laws and regulations
3. Data Sharing & Third Parties
We do not sell your personal data. We share data only with trusted processors necessary to operate the platform:
| Third Party | Purpose & Data Involved | Privacy Policy |
|---|---|---|
| Database & Auth Provider | Stores your profile data, email, encrypted password hash, and session tokens in a secure database (EU region). Also manages your login sessions. We never have access to your raw password. | Available on request |
| Hosting Provider | Serves the HelloGenz web application via a global edge network. May log standard request metadata (IP address, user-agent, URL path) for infrastructure and security purposes. | Available on request |
Your public profile data (name, photo, bio, niche, social handles, and follower counts) is visible to any visitor of your public profile URL and to brands browsing the directory.
4. Cookies & Local Storage
We use essential cookies to keep you signed in (required for the site to work) and, with your consent, analytics cookies to understand how the site is used. When you first visit, we ask you to accept cookies; analytics are only loaded after you accept.
| Set by | Type | Purpose |
|---|---|---|
| Authentication Service | Essential | Session cookie that keeps you signed in |
| Analytics Provider | Analytics (consent) | Anonymous usage statistics to help us improve the site - loaded only after you accept |
| Hosting Provider | Essential | Edge routing and performance for CDN delivery |
5. Data Retention
We retain your data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are legally required to retain it (e.g., for fraud-prevention records).
6. Your Rights
You have the right to:
- •Access the personal data we hold about you
- •Correct inaccurate data
- •Request deletion of your account and associated data
- •Object to or restrict processing of your data
- •Data portability (receive a copy of your data in a structured format)
To exercise any of these rights, contact us at hello@hellogenz.online.
7. Security
We use industry-standard security measures including encrypted connections (HTTPS), row-level security on our database, and access controls. No internet transmission is 100% secure; you use the platform at your own risk.
8. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or by a prominent notice on the platform. Continued use of the platform after changes constitutes acceptance of the updated policy.
Privacy Contact
For privacy-related questions or requests, email us at hello@hellogenz.online. We aim to respond within 5 business days.