Refund Policy

If you are not satisfied with your purchase for any reason, you are entitled to a full refund within 30 days of the original purchase date. No questions asked. This applies to both the Verified Yearly plan and the Verified 3-Year plan.

For auto-renewing subscriptions, each renewal charge is also eligible for a full refund within 30 days of the renewal date.

You may cancel the auto-renewing Yearly plan at any time before the next renewal date:

• •Via the billing portal link in your Paddle receipt email
• •By contacting Paddle support at paddle.com/support
• •By emailing us at support@hellogenz.online

Cancellation stops future billing. Your Verified badge remains active until the end of the current paid period. The 3-Year plan is non-recurring and does not require cancellation.

1. 1Email support@hellogenz.online with the subject "Refund Request"
2. 2Include your account email, the plan you purchased, and the date of purchase
3. 3We will process your refund via Paddle within 2 business days of your request
4. 4Refunds are typically credited back to your original payment method within 5–10 business days